Refund policy
If Umbra isn't what you expected, ask for your money back within 14 days and you'll get it. You don't have to explain why.
The 14-day refund
Any first subscription payment is fully refundable for 14 days. Email us from the address on your account and we will refund it. No form, no reason required.
We can be this relaxed about it because allowances reset daily rather than monthly, so the most anyone can draw before changing their mind is a day or two of usage. Trying it properly is the point.
Try it before you pay at all
Every new account gets $2 of credit for 14 days, on all six models including Opus. No card is required to get it. If the service is not going to work for you, that is designed to be where you find out — before any money changes hands.
Later renewals
After the first 14 days, renewals are not automatically refundable — but ask anyway if something went wrong. In particular:
- We had an outage that cost you real allowance. Tell us and we will credit your account, usually more than the outage actually cost you. You should not have to itemise it.
- You were charged after cancelling, or charged twice. Refunded in full, immediately.
- A model you subscribed for was withdrawn and nothing equivalent replaced it. Pro-rata refund of the remaining period.
- You forgot to cancel and used nothing. If the period is unused, we will refund it. Checking is one query.
Cancelling
Cancel any time from the dashboard. Your plan keeps working until the end of the period you have already paid for, and does not renew after that. We do not delete your keys or your usage history when you cancel — if you come back, everything is where you left it.
What is not refunded
- Periods where the allowance was substantially used. You spent it; that is what it was for.
- Accounts closed for a breach of the acceptable use policy. The exception is a genuine mistake on our part, in which case we refund in full and apologise.
- Credit granted by us as goodwill or as a comp — it was never a payment, so there is nothing to return.
How to ask
Email umbradevelopers1@gmail.com from the address on your account. Refunds go back to the original payment method through our payment provider, and normally land within five business days, depending on your bank.
Please ask us before opening a chargeback. A chargeback costs us a fee and takes weeks; asking takes a day and we are going to say yes anyway.
Statutory rights
Nothing here limits rights you have under consumer law where you live. If local law gives you a longer cancellation window or a stronger remedy than this policy, that applies instead. Governed by the law of Manitoba, Canada, per the terms of service.